Here are some frequently asked questions. If you have a question that isn't answered here, feel free to reach us by email at firstname.lastname@example.org.
How do I place my order?
Simply choose your style, color, and size from either the drop down menu or by clicking on the squared swatches on the product page then click the “ADD TO CART+” button and follow the simple steps to complete your order. We’ll prepare your order and let you know when it's on its way!
Where do I put the discount code?
In order to take advantage of a coupon code that you have you need to go through the normal Checkout button rather than PayPal Express Checkout. Once you press on it simply put the code in the the discount box. You can still proceed with the payment using you PayPal account once that is done.
Why my coupon code does not work?
Our coupon codes are not valid on products that are on sale. Also, depending on the coupon code, it can be valid only on a specific product or a product type. The discount codes can also become expired or be used a limited number of times.
Also, the coupon codes cannot be used in combination with any promotional offers such as 'Buy 2 Get 3'. You can however choose not to make use of the promotional offer (see cart page) and enter your acquired coupon code during checkout.
I’m so excited to receive my order! How do I check my order status?
Just enter your order information on the Track Order page to track your order status.
I changed my mind, can I cancel or modify my order?
When you place an order, you have 24 hours to contact our customer service team and request a cancellation or modification. After 24 hours, we’ve already started working on your order and it is too late to cancel it or modify it.
To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.
To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would like to change it for in your email and we’ll do our best to help you!I made an order 3 days ago and since it hasn’t been shipped yet. Can I cancel it?
Please know that all our products are made-to-order. Orders are sent to production within 24 hours from the time they are placed. After 24 hours, we can no longer cancel your order.
I placed my order, but I have not received my confirmation email yet.
First, double check your spam folder and other email accounts.
Can’t find it? No panic, just contact us and one of our customer representatives will help you!
What type of payments do you accept?
Cards: Visa, Mastercard, American Express, Discover, Jcb, Diners Club.
Digital wallet: Apple Pay.
When will my card be charged?
Just after your order has been successfully placed.
What is the type of currency on your store?
All our prices are in US dollars.
How secure is my personal information?
Awesome Librarians adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package it can be broken. We have no problem sending you out one as a replacement if this happens. Please just send us a photo with the broken mug and your order details to email@example.com and we'll get you a new one out!
In the event of a wrong order, please contact Customer Service at firstname.lastname@example.org. We will ask you to take a picture of what you have received for verification purposes. We will then check our records to verify your claim. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us.
We understand that ordering online often results in receiving a bad fit product. Thus if you need to exchange your purchase for a different size, contact us within 30 days of receiving it and we'll do it free of charge for one size larger or smaller garment! However, to save all of us time and hassle, before ordering please refer to our sizing chart.
I entered the wrong address information. Can I still correct it?
We can try to make corrections to your order within 24 hours from the time that you submitted your order form. If you request for the corrections after 24 hours, we will no longer be able to update it on our end. You will then have to wait for your order to be shipped to you.
How much is shipping?
USA: $2.95 for lightweight items, $4.95 for medium weight items, $7.95 for heavy weight items. Every additional item adds $3.00 to the shipping cost.
Rest of the World: $4.95 for lightweight items, $9.95 for medium-weight items, $13.95 for heavy-weight items. Every additional item adds $4.00 to the shipping cost.
If 'Free Shipping' label is placed on the product's page, the shipping prices above do not hold for that product. Also you don't have to pay for shipping if the total order's amount is $75 and more.
Do you ship internationally?
Yes! Shipping rates are charged accordingly, of course.
How long does it take for an order to arrive?
7-14 days for custom made items, i.e. apparel, mugs, tote bags, posters etc.
25-50 days for all other items.
You'll receive a tracking number when your items are shipped. If you have any questions about this, just email us and we'll be happy to help.
I ordered multiple items but haven't gotten all of them. What's going on?
We print our items on demand and have many products that aren't stocked in house. Sometimes your orders will come from different locations, so you may receive one item before the next. They're all coming!
Why my t-shirt contains stains, fading, and smells bad?
It is caused from a chemical reaction that happens between our pretreatment spray and the heat in the bag when it is shipped. The discolorations and the smell most of the times disappear after the first wash. However, if after that the problem persists, then we'll send a replacement to you, free of charge.