F.A.Q.

Here are some frequently asked questions. If you have a question that isn't answered here, feel free to reach us by email at support@awesomelibrarians.com.

MY ORDER

How do I place my order?
Simply choose your style, color, and size from either the drop-down menu or by clicking on the round swatches on the product page then click the “ADD TO CART+” button and follow the simple steps to complete your order. We’ll prepare your order and let you know when it's on its way!

Where do I put the discount code?
In order to take advantage of a coupon code that you have, you need to go through the normal Checkout button rather than PayPal Express Checkout. Once you press on it simply put the code in the discount box. You can still proceed with the payment using your PayPal account once that is done.

Why my coupon code does not work?
Depending on the coupon code, it can be valid only on a specific product, a specific collection, or a product type. The discount codes can also become expired or be used a limited number of times.

Also, the coupon codes cannot be used in combination with any promotional offers such as 'Buy 2 Get 3'. You can, however, choose not to make use of the promotional offer (done on cart page) and enter your acquired coupon code during checkout.

I’m so excited to receive my order! How do I check my order status?
Just enter your order information on the Track Order page to track your order status.

I changed my mind, can I cancel or modify my order?
When you place an order, you have 24 hours to contact our customer service team and request a cancellation or modification. After 24 hours, we’ve already started working on your order and it is too late to cancel it or modify it.

To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.

To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would like to change it for in your email and we’ll do our best to help you!

I made an order 3 days ago and since it hasn’t been shipped yet, can I cancel it?

Please know that all our products are made-to-order. Orders are sent to production within 24 hours from the time they are placed. After 24 hours, we can no longer cancel your order.

I placed my order, but I have not received my confirmation email yet.
First, double check your spam folder and other email accounts.
Can’t find it? No panic, just contact us and one of our customer representatives will help you!

PAYMENTS

What type of payments do you accept?
Cards: Visa, Mastercard, American Express, Discover, Jcb, Diners Club.

Digital wallet: Apple Pay.

Paypal.

When will my card be charged?
Just after your order has been successfully placed.

What is the type of currency on your store?
All our prices are in US dollars.

SECURITY

How secure is my personal information?

Awesome Librarians adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

REFUNDS & REPLACEMENTS

The mug I received was broken, how can I get a new one?

Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package it can be broken. We have no problem sending you out one as a replacement if this happens. Please just send us a photo of the broken mug and your order details tosupport@awesomelibrarians.com and we'll get you a new one out!

I got the wrong shirt. How can I get my correct order?

In the event of a wrong order, please contact Customer Service at support@awesomelibrarians.com. We will ask you to take a picture of what you have received for verification purposes. We will then check our records to verify your claim. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us.

I ordered the correct size but it's a bit small/large can I return it and exchange it for a different size?

We understand that ordering online often results in receiving a bad fit product. Thus if you need to exchange your purchase for a different size, contact us within 30 days of receiving it and we'll do it free of charge when the exchanged garment is one size larger or smaller than the original. However, to save all of us time and hassle, before ordering please refer to our sizing chart below.

SHIPPING

I entered the wrong address information. Can I still correct it?

We can try to make corrections to your order within 24 hours from the time that you submitted your order form. If you request for the corrections after 24 hours, we will no longer be able to update it on our end. You will then have to wait for your order to be shipped to you.

How much is shipping?

USA:  $2.95 for lightweight items, $4.95 for medium weight items, $7.95 for heavyweight items. Every additional item adds $3.00 to the shipping cost.

Rest of the World: $4.95 for lightweight items, $9.95 for medium-weight items, $13.95 for heavy-weight items. Every additional item adds $4.00 to the shipping cost.

If you can see 'Free Shipping' label on the product's page, the shipping prices above do not hold for that product. Also, you don't have to pay for shipping if the total order's amount is $75 and more.

Do you ship internationally?

Yes! Shipping rates are charged accordingly, of course.

How long does it take for an order to arrive?

As our products are made to order, the production and packing process takes 5-6 business days. We will send you a tracking code as soon as it is sent to you.

The shipping time depends on the products ordered and the region they are being delivered to. Here's a breakdown of the approximate shipping times:

Delivery destination Business days to ship custom products Business days to ship bookmarks
Europe 10-15 14-30
The United States 5 14-30
Rest of the world 10-15 14-30

 

I ordered multiple items but haven't gotten all of them. What's going on?

We print our items on demand and have many products that aren't stocked in-house. Sometimes your orders will come from different locations, so you may receive one item before the next. They're all coming!

PRODUCTS

Why my t-shirt contains stains, fading, and smells bad?

It is caused by a chemical reaction that happens between our pretreatment spray and the heat in the bag when it is shipped. The discolorations and the smell most of the times disappear after the first wash. However, if after that the problem persists, then we'll send a replacement to you, free of charge.

SIZING

Chest: Measured across the chest one inch below armhole when laid flat.

LengthMeasured from the highest point of the shoulder to the lowest bottom part of shirt.

Sizing Tips:
The measurements below are the actual garment size when laid down flat. If you are not sure which is the best size is for you, lay one of your comfortable fitting t-shirts flat and measure it using the guide above.

Shrinkage:
All cotton is prone to shrinkage after first wash (even pre-shrunk cotton). Expect 1/4” - 1/2” of shrinkage on the measurements listed above after your first wash.

 

Unisex T-Shirt

Our most popular unisex shirt. 100% combed and ring-spun cotton. 4.3-ounce and 30 singles. Rib-Knit Crew Neck. Double-needle sleeves and hem.

Unisex T-Shirt
Size Chest Length
S 19" 28"
M 20" 29"
L 21 1/2" 30"
XL 23 1/2" 31"
2XL 25 1/2" 32"
3XL 27 1/2" 32 1/2"
4XL 29 1/2" 33"
5XL 31" 35"

Women's T-Shirt

One part comfort + One part style = The perfect ladies tee. 50/50 ring spun combed cotton/poly. 4.3-ounce and 30 singles.

Women's T-Shirt
Size Chest Length
XS 16 3/4" 25 1/2"
S 17 3/4" 26"
M 18 3/4" 26 1/2"
L 20 1/4" 27 1/4"
XL 21 3/4" 28"
2XL 23 3/4" 28 1/2"
3XL 25 3/4" 29"
4XL 27 3/4" 29"

Women's V-Neck

A soft v-neck tee made to go with everything in your closet. 100% combed and ring-spun cotton. 4.3-ounce and 30 singles.

Women's V-Neck
Size Chest Length
S 16 1/2" 26"
M 17 1/2" 26 1/2"
L 18 1/2" 27"
XL 19 1/2" 27 1/2"
2XL 20 1/2" 27 1/2"
3XL 22" 28"
4XL 23 1/2" 28"

Unisex Hoodie

A cozy, no-nonsense hoodie to keep you warm. 9-ounce, 50/50 cotton/poly fleece. Air jet yarn for a soft, pill-resistant finish. Two-Ply Hood. Set in Sleeves with rib knit cuffs and waistband.

Unisex Hoodie
Size Chest Length
S 20" 28"
M 22" 29"
L 24" 30"
XL 26" 31"
2XL 28" 32"
3XL 30" 33"
4XL 32" 34"
5XL 34" 35"

Crewneck Sweatshirt

This comfy sweater is quality on a budget. 9 ounce 50/50 cotton fleece material. Air jet yarn for a soft, pill-resistant finish. Spandex in arm seams, waistband and collar.

Crewneck Sweatshirt
Size Chest Length
S 20" 28"
M 22" 29"
L 24" 30"
XL 26" 31"
2XL 28" 32"
3XL 30" 33"
4XL 32" 34"

Baby One Piece

Our baby one-piece features a reinforced 3-snap closure and is made from ultra-soft 100% cotton. Printed in the USA.

Baby One Piece
Size Chest Length
NB 7 1/2" 11 1/2"
6M 9" 12 1/2"
12M 10" 13 1/2"
18M 11" 14 1/2"
24M 12" 15 1/2"

Infant T-Shirt

4.5 oz., 100% combed ringspun cotton. Topstitched rib collar. Double-needle stitched sleeves and bottom hem. Shoulder-to-shoulder taping with EasyTear™ label.

Infant T-Shirt
Size Chest Length
6M 10" 12 1/2"
12M 11" 13 1/2"
18M 12" 14 1/2"
24M 13" 15 1/2"

Toddler T-Shirt

4.5 oz., 100% combed ringspun cotton. Topstitched rib collar. Double-needle stitched sleeves and bottom hem. Shoulder-to-shoulder taping with EasyTear™ label.

Toddler T-Shirt
Size Chest Length
2T 13" 15 1/2"
3T 14" 16 1/2"
4T 15" 17 1/2"
5/6T 16" 18 1/2"

Youth T-Shirt

A youth shirt with durability and comfort that is hard to beat. Preshrunk 100% combed and ring-spun cotton. 4.3-ounce and 30 singles.

Youth T-Shirt
Size Chest Length
4 - XS 13 1/2" 19 1/2"
6/8 - S 15" 21 1/2"
10/12 - M 16 1/2" 23 1/2"
14/16 - L 18" 25 1/2"

All Over Print T-Shirt

 An ultra-soft feel 100% polyester fabric. A tee designed specifically for sublimation.

All Over Print T-Shirt
Size Chest Length
XS 18" 30-32"
S 18 1/2" 34-36"
M 21" 38-40"
L 22 1/2" 42-44"
XL 24 1/2" 46-48"
2XL 27 3/4" 50-52"
3XL 28 1/2" 54-56"

All Over Print Tank

 An ultra-soft feel 100% polyester fabric. Designed specifically for sublimation.

All Over Print Tank
Size Chest Length
XS 18" 30-32"
S 18 1/2" 35-36"
M 21" 37-39"
L 22 1/2" 40-42"
XL 24 1/2" 43-45"
2XL 27 3/4" 46-48"
3XL 28 1/2" 49-51"

JOIN THE CLUB

Size Guide

Chest: Measured across the chest one inch below armhole when laid flat.

LengthMeasured from the highest point of the shoulder to the lowest bottom part of the shirt.

Sizing Tips:
The measurements below are the actual garment size when laid down flat. If you are not sure which is the best size is for you, lay one of your comfortable fitting t-shirts flat and measure it using the guide above.

Shrinkage:
All cotton is prone to shrinkage after first wash (even pre-shrunk cotton). Expect 1/4” - 1/2” of shrinkage on the measurements listed above after your first wash.

 

Unisex T-Shirt

Our most popular unisex shirt. 100% combed and ring-spun cotton. 4.3-ounce and 30 singles. Rib-Knit Crew Neck. Double-needle sleeves and hem.

Unisex T-Shirt
Size Chest Length
S 19" 28"
M 20" 29"
L 21 1/2" 30"
XL 23 1/2" 31"
2XL 25 1/2" 32"
3XL 27 1/2" 32 1/2"
4XL 29 1/2" 33"
5XL 31" 35"

Women's T-Shirt

One part comfort + One part style = The perfect ladies tee. 50/50 ring spun combed cotton/poly. 4.3-ounce and 30 singles.

Women's T-Shirt
Size Chest Length
XS 16 3/4" 25 1/2"
S 17 3/4" 26"
M 18 3/4" 26 1/2"
L 20 1/4" 27 1/4"
XL 21 3/4" 28"
2XL 23 3/4" 28 1/2"
3XL 25 3/4" 29"
4XL 27 3/4" 29"

Women's V-Neck

A soft v-neck tee made to go with everything in your closet. 100% combed and ring-spun cotton. 4.3-ounce and 30 singles.

Women's V-Neck
Size Chest Length
S 16 1/2" 26"
M 17 1/2" 26 1/2"
L 18 1/2" 27"
XL 19 1/2" 27 1/2"
2XL 20 1/2" 27 1/2"
3XL 22" 28"
4XL 23 1/2" 28"

Unisex Hoodie

A cozy, no-nonsense hoodie to keep you warm. 9-ounce, 50/50 cotton/poly fleece. Air jet yarn for a soft, pill-resistant finish. Two-Ply Hood. Set in Sleeves with rib knit cuffs and waistband.

Unisex Hoodie
Size Chest Length
S 20" 28"
M 22" 29"
L 24" 30"
XL 26" 31"
2XL 28" 32"
3XL 30" 33"
4XL 32" 34"
5XL 34" 35"

Crewneck Sweatshirt

This comfy sweater is quality on a budget. 9 ounce 50/50 cotton fleece material. Air jet yarn for a soft, pill-resistant finish. Spandex in arm seams, waistband and collar.

Crewneck Sweatshirt
Size Chest Length
S 20" 28"
M 22" 29"
L 24" 30"
XL 26" 31"
2XL 28" 32"
3XL 30" 33"
4XL 32" 34"