Here are some frequently asked questions. If you have a question that isn't answered here, feel free to reach us by email at support@awesomelibrarians.com.

MY ORDER

How do I place my order?
Simply choose your style, color, and size from either the drop down menu or by clicking on the squared swatches on the product page then click the “ADD TO CART+” button and follow the simple steps to complete your order. We’ll prepare your order and let you know when it's on its way!

I’m so excited to receive my order! How do I check my order status?
Just enter your order information on the Track Order page to track your order status.

I changed my mind, can I cancel or modify my order?
When you place an order, you have 24 hours to contact our customer service team and request a cancellation or modification. After 24 hours, we’ve already started working on your order and it is too late to cancel it or modify it.

To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.

To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would like to change it for in your email and we’ll do our best to help you!

I placed my order, but I have not received my confirmation email yet.
First, double check your spam folder and other email accounts.
Can’t find it? No panic, just contact us and one our customer representative will help you!

PAYMENTS

What type of payments do you accept?
We support any U.S.-issued card and most non-U.S. issued cards with a Payment Network logo, including credit, debit, pre-paid, or gift cards. On top of that we accept PayPal payments.

When will my card be charged?
Just after your order has been successfully placed.

What is the type of currency on your store?
All our prices are in US dollars.

SECURITY

How secure is my personal information?

Awesome Librarians adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

REFUNDS & REPLACEMENTS

The mug I received was broken, how can I get a new one?

Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package it can be broken. We have no problem sending you out one as a replacement if this happens. Please just send us a photo with the broken mug and your order details to support@awesomelibrarians.com and we'll get you a new one out!

SHIPPING

How much is shipping?

Shipping for most products inside the contiguous U.S.A. is $4.95. This might change depending on the product ordered, the total weight, and where you live.

Do you ship internationally?

Yes! Shipping rates are charged accordingly, of course.

How long does it take for an order to arrive?

All of our items are custom, and most are even hand made, therefore it takes 2-3 weeks to be made and delivered.

Also, most of our products are created on demand and extremely popular designs might cause a 1-2 week delay in printing.

Once shipped, your order will usually arrive to you within a few days.

You'll receive a tracking number when your items are shipped. If you have any questions about this, just email us and we'll be happy to help.

I ordered multiple items but haven't gotten all of them. What's going on?

We print our items on demand and have many products that aren't stocked in house. Sometimes your orders will come from different locations, so you may receive one item before the next. They're all coming!

SIZING