ORDER CONFIRMATION

As soon as you place your order you will receive an order confirmation e-mail from support@awesomelibrarians.com. If you do not receive this email, please:

  1. Check your spam folder;
  2. If it's not there - let us know you haven't received the mail. We can check your email address is correct in our system.

This email means that we have received your order in our system and charged your PayPal account or credit card for the purchase.

Please check the details in your confirmation email are correct, and let us know if any details need changing immediately. Most orders are processed within 24 hours, and we may be unable to make changes once we have begun processing.

    We will send you a confirmation email containing a tracking code within 24 hours of your order shipping to the e-mail address you provided when checking out.

    DAMAGES & MISTAKES

    Damages occur in transit, and mistakes happen from time to time. We are human! Just send the pictures of the faulty products to support@awesomelibrarians.com and we'll help straighten things out. We will always replace damaged items and correct mistakes. We won't ask you to return us the damaged product so no additional cost or inconvenience to you.

    SIZE EXCHANGES

    We understand that ordering online often results in receiving a bad fit product. Thus if you need to exchange your purchase for a different size, contact us within 30 days of receiving it and we'll do it free of charge for one size larger or smaller garment! However, to save all of us time and hassle, before ordering please refer to our sizing chart.

    CANCELLATIONS

    Please place your order carefully. You have 24 hours to email us at support@awesomelibrarians.com and request a cancellation or modification. After 24 hours, we’ve already started working on your order and it is too late to cancel it or modify it.

    To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.

    To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would like to change it for in your email and we’ll do our best to help you!

    SHIPPING

    Our made-to-order products such as apparel, coffee mugs, tote bags and so on take 7-14 days to get delivered after order has been placed. Every other product on our store takes 25-50 days to deliver.

    RETURNS & REFUNDS

    We strive for 100% customer satisfaction here at Awesome Librarians, so if you are not completely satisfied with your order or you have simply changed you mind and no longer want your item, you may ask for a full refund within 30 days of receiving it. You will need to return the items back to us (we don't cover the shipping costs). Refunds will be processed back to your original payment method.