ORDER CONFIRMATION

As soon as you place your order you will receive an order confirmation e-mail from support@awesomelibrarians.com. If you do not receive this email, please:

  1. Check your spam folder;
  2. If it's not there - let us know you haven't received the mail. We can check your email address is correct in our system.

This email means that we have received your order in our system and charged your PayPal account or credit card for the purchase.

Please check the details in your confirmation email are correct, and let us know if any details need changing immediately. Most orders are processed within 24 hours, and we may be unable to make changes once we have begun processing.

    We will send you a confirmation email within 24 hours of your order shipping to the e-mail address you provided when checking out. Having read the shipping information above, if you feel you should have received this email by now, please contact us.

    DAMAGES & MISTAKES

    Damages occur in transit, and mistakes happen from time to time. We are human! Just contact us and we'll help straighten things out. We will always replace damaged items and correct mistakes, with no additional cost or inconvenience to you.

    SIZE EXCHANGES

    We understand that ordering online often results in receiving a bad fit product. Thus if you need to exchange your purchase for a different size, contact us within 30 days of receiving it and we'll do it free of charge! However, to save all of us time, before ordering please refer to our sizing chart.

    CANCELLATIONS & REFUNDS

    We strive for 100% customer satisfaction here at Awesome Librarians, so if you are not completely satisfied with your order or you have simply changed you mind and no longer want your item, you may ask for a full refund within 30 days of receiving it. Refunds will be processed back to your original payment method.